Dear investors and friends,
We see that your order with us has been in processing now in excess of our stated timeframes!
We wanted to take a moment and thank you for your patience as we tackle this season of high demand, and reassure you that we have not forgotten your order.
Our company continues to buy/secure our vaults full of industrial Gold/Silver in advance of sales, and are constantly receiving more silver & gold bars and grain from refineries and exchanges. We simply have limits on how fast we can turn that around into finished retail products.
If you are at all concerned, please feel free to reach out to us through our “contact us” page and we’ll be happy to look into your order for further detail.
We apologize for these delays and want you to know that we’re taking steps to minimize delays as best as we can.
Here are some of the ways we’re working to get our timeframes down.
We’re Hiring
In the last few months, we’ve gone on a hiring spree to expand in the two biggest bottlenecks for our business – in manufacturing, and fulfillment. Our staffing was previously equipped to handle a level of demand that was consistent for the past several years. That staffing had to be expanded to meet the new levels of demand we are seeing on a daily basis today.
We’re Expanding Production Capacity
Most new equipment in our industry takes 10-18 months on average to be built and commissioned in our Factory. Thankfully our company made these investments in 2020 which will help us to continue to get better as we move forward in 2021 and beyond. With expanded production, we’ll be able to make more finished ounces per day for all our customers from Retail to Governments, and 3rd party Dealers around the world.
We’re Optimizing
With the new volume of visitors to our website comes a subsequent need for more customer support, so we’ve identified a myriad of ways to streamline our processes and improve information flow to our customers. Things like initial email response times handling, bug fixes, better web website speed and layout, fixing confusing language, and follow-up emails – just like this one – are all being improved.
We know we are not perfect, but we’re very confident these changes are going to help us reduce fulfillment timeframes and better serve all our amazing customers.
Again, we thank you for entrusting us to provide you with truly exceptional precious metals, and we deeply appreciate your patience as we navigate these new times.
Josh Phair,
CEO of Scottsdale Mint
