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Frequently Asked Questions

How do I create an account?

 

Visit “My Account” to register, or simply begin shopping and create an account during the checkout process.

 

 

 

I forgot my password.

 

Visit “My Account” and click the “Lost your password?” link. A password reset link will be sent via email.

 

 

 

How do I edit my account information?

 

Visit “My Account” to edit your name, email address, shipping address, or password.

 

 

 

How do I track my order?

 

Visit “My Account” and click “Orders” to track your order status.

 

 

 

How do I change quantities or cancel an item in my order?

 

Visit “My Account” to view orders you have placed. Click “Change quantities” or “Cancel order” to edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

 

 

My order never arrived / An item is missing from my shipment

 

Visit “My Account” to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. We are careful to record weights & video for your security.

 

 

 

How much is my shipping?

 

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

 

 

 

Do you ship to my country?

 

Yes – we ship to the majority of the world but not automatically. USA & Canada are web based, but if your country isn’t listed in the shopping cart please email us for a shipping quote. Please provide a shipping address and amount of product.

 

 

 

Do you accept new international bullion dealers?

 

Our products are sold by bullion dealers all around the globe. If you are in the business of precious metals outside of the USA, you may contact us to inquire about our Authorized Distributor Partnership.

 

 

 

I’m considering using fraudulent banking information.

 

Please move on. Our on-staff attorney’s carefully review each and every order, and are ready to work diligently with authorities in all jurisdictions.

 

 

 

What payment options do you accept?

 

We accept Credit Card (Visa, Mastercard, and Discover), PayPal, Bank Wire, and ACH/eCheck payments.

 

 

 

I received the wrong product.

 

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

 

 

What is your return policy?

 

All sales are final. Please see our Terms & Conditions for complete details regarding our return policy.

 

 

 

When will my order ship?

 

Typical retail orders are shipped within 2-4 business days of payment clearing.  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “Login” link at the top right hand side of our site to track the status of your order.  You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. Large bank wired orders are subject to slightly more time as all our bullion is freshly minted.

 

 

 

Quality

 

It is our commitment to provide you with the finest products. We stand behind the Purity, Weight, and Content. All items follow ASTM Standards. Scottsdale Mint is an ISO 9001:2015 Certified Company.

 

 

 

Privacy Policy

 

We value your privacy. Please view our Terms & Conditions for complete details on how we use the information we collect.

 

 

 

Security

 

This website is protected with SSL (secure socket layer) encryption, a high standard in Internet security.

 

 

 

Do you have a storefront?

 

We operate manufacturing & distribution facilities only and all orders are shipped due to security. No local pickups but we offer low or free shipping options.

 

 

 

What is a bank wire?

 

Bank wire transfers are an expedient method for transferring funds between bank accounts. Some banks may charge a fee so we recommend this option on orders around $3-4K and higher.

 

 

 

What is an ACH?

 

Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment.  Essentially an Electronic Check.  You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times.  The ACH payment clearing time is just like a normal check, 5-10 business days.  Your order will then be marked as cleared and processed for shipping.

 

 

 

I live outside the USA, will I have to pay Customs Taxes/Duties/Fee’s?

 

We ship throughout the world and each country has it’s own rules. All duties, taxes, customs fees must be paid by the customer (if any) once the package enters the country. You may be subject to taxes and/or duties and/or customs fees for your order. Please consult your local customs broker for more information on duty and tax rates. We ship using all the correct documentation.

 

 

 

How is my order shipped? Is it insured?

 

Orders are shipped either USPS, FedEx, UPS, or Brinks. Each package is fully insured and typically requires a signature upon delivery.

 

 

 

Selecting a Shipping Address

 

We fully insure all of our shipments. Should anything happen while your package is in transit to you it will be covered by us. However, we will not accept responsibility if you have left instructions with any delivery service/carriers to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a neighbor, building manager, drop-off location such as The UPS Store, Mail Boxes Etc, etc., Your package will not be covered! Please use discernment when selecting your shipping address.

 

 

Do you buy back silver?

 

Yes, we do buy back the products we offer on our website from customers in the USA. Please contact us for buyback pricing.  Scottsdale branded products typically receive higher resale prices than other brands.

 

 

 

I have a question about the package I received?

 

Please carefully review the invoice and all contents. Our shipping department is careful to use exact weight records of packages and video for your security. If you have a question, please contact us within 72 hours of receipt.

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