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Frequently Asked Questions

Popular Questions

How do I create an account?

Visit “My Account” to register, or simply begin shopping and create an account during the checkout process.

What is my order status?

To check on your order status, log into your account and view your orders.

 

If your order says pending payment, we are waiting on your payment to clear.

 

If you order says On Hold, there is an issue with your account and you should contact us to follow up.

 

If you order says PROCESSING, your order status is good, and your payment has cleared!

 

Currently most orders are shipping within about 1-5 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number.

 

Rest assured your price is locked in and you are guaranteed to receive your metals.

 

Due to unprecedented demand currently, we are seeing abnormal shipping times. Should your items be available before our estimated delivery date we will of course send them out sooner and notify you via email.

Can I change or cancel my order?

All sales are final. Please see our Terms & Conditions for complete details regarding our return and cancellation policy.

 

If you wish to cancel your order, please note doing so will incur a minimum cancellation fee of 20% in accordance with our Market Risk Policy.

When will my order ship?

As long as your order status is in “processing”, currently most orders are shipping within about 1-5 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number.

 

Rest assured your price is locked in and you are guaranteed to receive your metals.

 

Due to unprecedented demand currently, we are seeing abnormal shipping times. Should your items be available before our estimated delivery date we will of course send them out sooner and notify you via email.

Do you have a storefront I can visit and pickup?

We operate manufacturing & distribution facilities only and all orders are shipped due to security. No local pickups but we offer low or free shipping options.  While we would love to offer tours to our great customers, unfortunately we do not yet offer this.

What is ACH - eCheck? Why hasn't my payment cleared?

Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment.  Essentially an Electronic Check.  You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times.  The ACH payment clearing time is just like a normal check, up to 10 business days.  Your order will then be marked as cleared and processed for shipping.

 

As with regular checks, eCheck/ACH enables customers to transfer funds directly from their bank account. However, unlike a paper check, eChecks spare customers the trouble of mailing a check through the snail mail. At the time of check out you will need to provide your Routing Number and Account Number that can be found on your traditional paper check. Make sure that your Billing & Shipping Address matches the Address on file with your bank.

 

Once the order has been placed you will receive a Pending Order Email. Your purchase has essentially locked the quantities and price assuming the payment clears. Clearing times are up to 10 days. Customers will first see the money leave their account within 1-3 days, however that does not mean it’s fully cleared with Scottsdale Mint’s bank. Once the funds are cleared, you will receive a FUNDED email and your account will be marked as such. Then when your order is shipped out you will receive an email that will include your Tracking Number. This is a slower process and think of it just like a regular check so please have patience. While eCheck does offer convenience for some, if you need a quicker result please choose Bank Wire, Paypal, or Credit Card.

Shipping Questions

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.   USA is $6.50 and Free if the order is over $500.

How do I edit my account information?

Visit “My Account” to edit your name, email address, shipping address, or password.

My order never arrived / An item is missing from my shipment

Visit “My Account” to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance. We are careful to record weights & video for your security.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Do you ship international orders?

We ship throughout the world and each country has its own rules. All duties, taxes, customs fees must be paid by the customer (if any) once the package enters the country. You may be subject to taxes and/or duties and/or customs fees for your order. Please consult your local customs broker for more information on duty and tax rates. We ship using all the correct documentation.

How is my order shipped? Is it insured?

Orders are shipped either USPS, FedEx, UPS, or Armored Truck service such as Brinks or Loomis.  Each package is fully insured and typically requires a signature upon delivery

Shipping Address

We fully insure all of our shipments. Should anything happen while your package is in transit to you it will be covered by us. However, we will not accept responsibility if you have left instructions with any delivery service/carriers to leave parcels un-attended for you without the need for a signature. Or, you have given them instructions to leave your package with someone else such as a neighbor, building manager, drop-off location such as The UPS Store, Mail Boxes Etc, etc., Your package will not be covered! Please use discernment when selecting your shipping address.

Payment Questions

What is ACH - eCheck? Why hasn't my payment cleared?

Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment.  Essentially an Electronic Check.  You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times.  The ACH payment clearing time is just like a normal check, up to 10 business days.  Your order will then be marked as cleared and processed for shipping.

 

As with regular checks, eCheck/ACH enables customers to transfer funds directly from their bank account. However, unlike a paper check, eChecks spare customers the trouble of mailing a check through the snail mail. At the time of check out you will need to provide your Routing Number and Account Number that can be found on your traditional paper check. Make sure that your Billing & Shipping Address matches the Address on file with your bank.

 

Once the order has been placed you will receive a Pending Order Email. Your purchase has essentially locked the quantities and price assuming the payment clears. Clearing times are up to 10 days. Customers will first see the money leave their account within 1-3 days, however that does not mean it’s fully cleared with Scottsdale Mint’s bank. Once the funds are cleared, you will receive a FUNDED email and your account will be marked as such. Then when your order is shipped out you will receive an email that will include your Tracking Number. This is a slower process and think of it just like a regular check so please have patience. While eCheck does offer convenience for some, if you need a quicker result please choose Bank Wire, Paypal, or Credit Card.

What payment options do you accept?
  • Credit Card – VISA, Mastercard, Discover – Up to $10,000 per transaction

 

  • Paypal – Up to $10,000 per transaction

 

  • Bank Wire – Recommended for orders of $1,000 and up.  $200K Online Max.  No limit via Phone once approved by trader.

 

  • eCheck(ACH) – Up to $5,000 per transaction

 

  • Cryptocurrency = Not currently available for Automatic Web Orders.  However if you are looking to place trades in excess of 50,000 USD Value we can provide Crypto to Gold/Silver service.  Current coins we can handle:  Bitcoin, Bitcoin Cash, Ethereum, XRP, DASH, Tether, Litecoin, Stellar, Cardano, BAT, ONT, and more.  Please inquire with us.
How do you secure my transacation?

This website is protected with SSL (secure socket layer) encryption, a high standard in Internet security.

What is a bank wire?

Bank wire transfers are an expedient method for transferring funds between bank accounts. Some banks may charge a fee so we recommend this option on orders around $3-4K and higher.

Other Questions

I forgot my password.

Visit “My Account” and click the “Lost your password?” link. A password reset link will be sent via email.

How do I get a discount?

Our website offers various volume discount levels which may be shown for each product. We do not surcharge for the use of Paypal or Credit Cards such as Visa, MC, or Discover, however we do offer “cash discounts” when you select to pay with Bank Wire or ACH/eCheck. You can add and change the various product quantities to your shopping cart to see the adjusted prices.  Also, if you are signed up for our newsletter you may on occasion receive a coupon code.

Do you buy back silver and gold?

Yes, we do buy back the products we offer on our website from customers in the USA. Please contact us for buyback pricing.  Scottsdale branded products typically receive higher resale prices than other brands.

How do I edit my account information?

Visit “My Account” to edit your name, email address, shipping address, or password.

Do you accept new international bullion dealers?

Our products are sold by bullion dealers all around the globe. If you are in the business of precious metals outside of the USA, you may contact us to inquire about our Authorized Distributor Partnership.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

I have a question about the package I received?

Please carefully review the invoice and all contents. Our shipping department is careful to use exact weight records of packages and video for your security. If you have a question, please contact us within 72 hours of receipt.

Quality & Guarantee

It is our commitment to provide you with the finest products. We stand behind the Purity, Weight, and Content with a 100% Guarantee.  All items follow ASTM Standards. Scottsdale Mint is an ISO 9001:2015 Certified Company.

What is your Privacy Policy?

We value your privacy. Please view our Terms & Conditions for complete details on how we use the information we collect.

How do you secure my transacation?

This website is protected with SSL (secure socket layer) encryption, a high standard in Internet security.

I’m considering using fraudulent banking information.

Please move on. Our on-staff attorney’s carefully review each and every order, and are ready to work diligently with authorities in all jurisdictions.

Join Waitlist We will inform you when the product is available to order. Please leave your valid email address below
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