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Who we are
Scottsdale Mint is a manufacturer and distributor of the most exceptional precious metals products available to consumers today. When you place an order on this website, you are buying direct from the Mint.
We have a strict quality policy and only create products that exceed the highest standards of purity, weight, quality, and craftsmanship.
Our company delivers precious metals directly to individuals worldwide through our website, and also supplies our metal to dealers worldwide.
Many of the Scottsdale Silver products are authorized for use in IRAs by the Internal Revenue Service of the United States of America. Our Mint is ISO-9000-2008 certified and third party audited for processes and practices.
Whether it bears the actual Scottsdale hallmark or that of another mint, customers rely on our name and backing for peace of mind.
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BEFORE SUBMITTING A SUPPORT TICKET, CHECK TO SEE IF THESE ANSWER YOUR QUESTION.
WHAT IS MY ORDER STATUS?
To check on your order status, log into your account and view your orders.
If your order says pending payment, we are waiting on your payment to clear.
If you order says On Hold, there is an issue with your account and you should contact us to follow up.
If you order says PROCESSING, your order status is good, and your payment has cleared! Your metal is in line to be made at the mint.
Currently most orders are shipping within about 1-5 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number.
Rest assured your price is locked in and you are guaranteed to receive your metals.
Due to unprecedented demand currently, we are seeing abnormal shipping times. Should your items be available before our estimated delivery date we will of course send them out sooner and notify you via email.
Can I change or cancel?
All sales are final. Please see our Terms & Conditions for complete details regarding our return and cancellation policy.
If you wish to cancel your order, please note doing so will incur a minimum cancellation fee of 20% in accordance with our Market Risk Policy.
When will my order ship?
If your order status is in “processing”, you’re all set and your metal is line to be minted! Currently most orders are shipping within about 1-5 weeks of the order date. As soon as your shipping label is generated you will receive an email with the tracking number.
Rest assured your price is locked in and you are guaranteed to receive your metals.
If you order status is anything else, your metal is not yet in line to be minted and needs to be resolved.
Due to unprecedented demand currently, we are seeing abnormal shipping times. Should your items be available before our estimated delivery date we will of course send them out sooner and notify you via email.
Do you have storefront where I can pick up?
No local pickups but we offer low or free shipping options.
We operate manufacturing & distribution facilities only and all orders are shipped due to security. While we would love to offer tours to our great customers, unfortunately we do not yet offer this.
Why hasn’t my ACH or eCheck payment cleared?
Automated Clearing House is an electronic banking network often used for direct deposit and electronic payment. Essentially an Electronic Check. You enter your check information online instead of having to mail in a physical check and risk loss of mail or long snail shipping times. The ACH payment clearing time is just like a normal check, up to 10 business days. Your order will then be marked as cleared and processed for shipping.
As with regular checks, eCheck/ACH enables customers to transfer funds directly from their bank account. However, unlike a paper check, eChecks spare customers the trouble of mailing a check through the snail mail. At the time of check out you will need to provide your Routing Number and Account Number that can be found on your traditional paper check. Make sure that your Billing & Shipping Address matches the Address on file with your bank.
Once the order has been placed you will receive a Pending Order Email. Your purchase has essentially locked the quantities and price assuming the payment clears. Clearing times are up to 10 days. Customers will first see the money leave their account within 1-3 days, however that does not mean it’s fully cleared with Scottsdale Mint’s bank. Once the funds are cleared, you will receive a FUNDED email and your account will be marked as such. Then when your order is shipped out you will receive an email that will include your Tracking Number. This is a slower process and think of it just like a regular check so please have patience. While eCheck does offer convenience for some, if you need a quicker result please choose Bank Wire, Paypal, or Credit Card.
SHIPPING NOTICE: Be advised that most products are estimated to ship in 4-6 weeks from the date of payment clearing (Eagles/Buffalos/Maples can be longer). We appreciate your understanding that these are best “estimates” and that unforeseen delays can happen. Scottsdale Mint manufactures hundreds of variations of Gold and Silver products for third party bullion dealers, private banks, and foreign central banks, in addition to this website. All metal is secure in our vaults and it simply takes time to process into finished retail products. We thank you for your patience.